Uptime and proactive support services

Proactive Support Services

We keep your infrastructure up and running – everywhere, all the time. Reduce operational complexity and improve your return on assets

Syscom can handle your routine operational support tasks across vendors and technologies to free up your limited resources. Our modular services will simplify operational complexity, integrate processes and automate workflows to speed time to value and reduce your total operational cost.

Our offerings


Annual Version Updates

Improve version control and standardisation at your organisation for lower risk and better IT governance


Asset Tracking and Analytics Service

Improves efficiency in managing the lifecycle of your IT assets and quickly identifies areas requiring your immediate attention


Availability and Capacity Monitoring

Asset monitoring to lower the risk of downtime and performance degradation


Configuration Archive

Reduce time and avoid configuration errors with configuration backups


IT Service Integration

Integrates your existing service ticketing system with ours to exchange task information automatically eliminating errors and saving administration time


Move, Add, Change and Delete

Offload your MACD process to improve efficiency and reduce human errors


Proactive Problem Support

Enabling you to improve availability by detecting problems before they become risks.


Service Delivery Assurance

Improving governance to ensure seamless service delivery.


Technical Account Management

Proactive planning and remediation to improve performance and operational efficiency


Third-party Support Services

Coordinates incident-related activities across multiple providers and provides technical incident management to simplify and improve your service management processes


Uptime Maintenance Support Services

Available with progressive levels of coverage from remote and parts-only

Our Industries


Technoscientific provider of ICT solutions & services for schools, colleges, & universities


Deliver higher quality care to more patients at a lower cost


Enable the digital retail revolution in Saudi Arabia

Financial services

Embrace the new digital norm in a transforming industry


Enable innovative teaching and learning practices

Oil & Gas Industry

Oil and natural gas industries run with us on a daily count

+966 13 8642671
Office No. 61, 1st Floor, Dossary Tower, P.O. Box:8477 Al Khobar 34621, KSA
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